Hi,
I'm used Probook 6560B and install windows 8.1 pro x64, i want to install hp protect tool for fingerprint but Software don't appear in download list (I saw figerprint driver only) You should be able to use the W8.1 HP ProtectTools Security Manager software from the 6570b. HP ProtectTools Security. Download HP EliteBook 8470p ProtectTools Security Manager driver v.8.0.3.1345 for Windows 8.1, Windows 8.1 64-bit. Download is free of charge. How to Uninstall HP ProtectTools Security Manager. In order to uninstall HP ProtectTools Security Manager, you can follow the outlined how-to instructions so you can reinstall your Windows operating system or switch to other better. Download HP EliteBook 8770w Mobile Workstation ProtectTools Security Manager driver v.8.0.3.1345 for Windows 8.1, Windows 8.1 64-bit. Download is free of charge.
This issue might occur if the HP ProtectTools Security Manager is not removed completely.
Have you enabled a drive encryption for a drive on the computer (for the drive in which HP tool is installed)?
If there is any encryption enabled for the drive, disable it temporarily and check if tool is still getting recognized after uninstalling it. You will need to disable the encryption and then uninstall the software.
For further troubleshooting, follow the methods listed below:
Method 1:
Disable the service for the tool and then check if are able to upgrade to Windows 8.1. Follow the steps to do so:
- Press Windows+R keys and type “services.msc”.
- Locate the “hpqwmiex” service.
- Right click on hpqwmiex and select 'Properties”.
- The 'hpqwmiex Properties' window opens to the 'General' tab.
- Click the 'Stop' button to halt the service.
- Once the process stops, click the 'Startup type' drop list button (little down arrow) and select 'Disabled'.
- Click the 'OK' button. Close the services window.
Windows 8 64-bit Download
Check if the issue still persists. If yes, proceed to the next method.
Method 2:
Let’s place the computer in a clean boot state and then try upgrading to Windows 8.1. Refer to the link to place the laptop in a clean boot state:
![Bit Bit](/uploads/1/2/6/0/126076421/885414430.jpg)
Refer to the section “Windows 8”
You can refer to the section “How to determine what is causing the problem by performing a clean boot” to check for the application or program that is causing this issue:
http://support.microsoft.com/kb/929135
Note: Please refer to the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.
For reference:
Please let us know the status of this issue.
The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems. The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site.
Hp Protecttools Security Manager Windows 8 64 Bit
warning:
The drivers and programs available for one model are not compatible and do not work with other models.
If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result. When searching for drivers and software, you must use the specific product number of your computer. See HP Notebook PCs - Locate the Notebook Product Number or Model Number.